Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at jmiller@cfsmortgage.org.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

SMS/Text Messaging

When you opt in to receive text messages from Celebrity Financial Services, we collect your phone number and use it solely to send messages related to your inquiry, consultation request, appointment reminders, webinar registration
updates, mortgage application updates, document requests, and other important account-related notifications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the
above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP. Message frequency
varies. Message and data rates may apply.

Need Help?

Contact us at jmiller@cfsmortgage.org for questions related to refunds and returns.